Wholesale Terms of Service

Golden Unleashed  - Terms of Service for B2B eCommerce

1. Introduction

1.1 Purpose:
These Terms of Service ("Terms") govern the relationship between Golden Unleashed ("Seller") and any business entity or organization ("Buyer") that purchases standard or customised pet accessories, including but not limited to collars, leashes, and other related products ("Products") from the Seller.

1.2 Acceptance:
By placing an order with the Seller, the Buyer agrees to be bound by these Terms. Any terms and conditions proposed by the Buyer that are inconsistent with or in addition to these Terms are hereby rejected unless expressly agreed to in writing by the Seller.

2. Products

2.1 Standard Products:
Standard Products are pre-designed and manufactured items listed in the Seller’s catalogue or on the Seller’s eCommerce platform. These Products are available for purchase as described, without modifications or customisations.

2.2 Custom Products:
Custom Products are made according to the Buyer’s specifications, including but not limited to size, colour, material, design, and branding. Custom Products require the Buyer to provide detailed specifications and are subject to additional terms as outlined below.

3. Orders

3.1 Order Placement:
Orders for both Standard and Custom Products must be placed through the Seller’s eCommerce platform, email, or other authorized methods. All orders are subject to acceptance by the Seller.

3.2 Order Confirmation:
Once an order is placed, the Seller will provide a confirmation that outlines the details of the order, including quantities, prices, and estimated delivery dates. It is the Buyer’s responsibility to review the order confirmation and notify the Seller of any discrepancies within 5 business days.

3.3 Custom Orders:
For Custom Products, the Buyer must provide all required specifications and artwork at the time of order placement. The Seller will not be responsible for any errors or omissions in the information provided by the Buyer. Once confirmed, Custom Orders cannot be cancelled or modified.

3.4 Minimum Order Quantities (MOQ):
The Seller may impose a Minimum Order Quantity for both Standard and Custom Products, which will be communicated at the time of order placement.

4. Pricing and Payment

4.1 Pricing:
Prices for Products are as listed on the Seller’s wholesale catalogue. All prices are exclusive of taxes, duties, and shipping costs unless otherwise stated.

4.2 Payment Terms:
Payment is due as specified in the order confirmation or invoice. The Seller reserves the right to require full or partial payment in advance for Custom Orders.

4.3 Late Payments:
The Seller reserves the right to withhold shipment of Products or cancel orders if the Buyer fails to comply with the payment terms.

5. Shipping and Delivery

5.1 Shipping:
The Seller will arrange for the shipment of Products to the Buyer’s specified delivery address. Shipping costs will be the responsibility of the Buyer unless otherwise agreed in writing.

5.2 Delivery Timeframes:
Estimated delivery dates are provided for convenience and are not guaranteed. The Seller will not be liable for any delays in delivery due to circumstances beyond its control, including but not limited to supply chain disruptions, carrier delays, or customs clearance.

5.3 Risk of Loss:
Risk of loss or damage to the Products passes to the Buyer upon delivery to the carrier. The Buyer is responsible for insuring the shipment if desired (this option will be offered at time of order placement).

6. Returns and Refunds

6.1 Standard Products:
Returns of Standard Products may be accepted at the Seller’s discretion, subject to the following conditions:

• The Buyer must request a return authorization within 7 days of receipt.
• Products must be returned in their original, unused condition and packaging.
• A restocking fee of 5% may apply.
• Shipping costs for returned goods are the responsibility of the Buyer.

6.2 Custom Products:
Custom Products are non-returnable and non-refundable unless they are defective or do not conform to the agreed-upon specifications. The Buyer must notify the Seller of any defects or non-conformities within 7 days of delivery. The Seller’s liability is limited to the repair or replacement of defective Custom Products.

7. Warranties and Liability

7.1 Limitation of Liability:
The Seller’s liability for any claim arising out of or related to the sale of Products is limited to the purchase price of the affected Products. The Seller will not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, even if the Seller has been advised of the possibility of such damages.

8. Intellectual Property

8.1 Custom Designs:
All intellectual property rights in any designs, logos, or other artwork provided by the Buyer for use in Custom Products remain with the Buyer. The Buyer grants the Seller a non-exclusive, royalty-free license to use such intellectual property solely for the purpose of fulfilling the Buyer’s Custom Orders.

8.2 Seller’s Designs:
All intellectual property rights in any designs, logos, trademarks, or other materials provided by the Seller remain with the Seller. The Buyer may not use the Seller’s intellectual property without prior written consent.

9. Governing Law and Dispute Resolution

9.1 Governing Law:
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

9.2 Dispute Resolution:
Any disputes arising out of or in connection with these Terms shall be resolved through arbitration in England and Wales, under the rules of the London Court of International Arbitration (LCIA). The arbitrator’s decision will be final and binding.

10. Miscellaneous

10.1 Amendments:
The Seller reserves the right to amend these Terms at any time. Any such amendments will be communicated to the Buyer in writing and will apply to orders placed after the date of such amendments.

10.2 Force Majeure:
The Seller will not be liable for any failure to perform its obligations under these Terms due to circumstances beyond its control, including but not limited to acts of God, war, terrorism, labour strikes, supply chain disruptions, or government actions.

10.3 Entire Agreement:
These Terms, together with the order confirmation, constitute the entire agreement between the Seller and the Buyer and supersede any prior agreements, understandings, or representations, whether oral or written.

10.4 Severability:
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

10.5 Waiver:
The failure of either party to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.